Improving Knowledge Work

Most of the work we do is knowledge work. What does that really mean? Are there characteristics to knowledge work that we should consciously address when we seek to do this type of work faster, more cheaply, or better? Though I've spent more than 25 yrs working to improve knowledge work, I still consider myself a student. In this blog, I hope we can learn from each other. I can get us started-where we go from there is up to all of you. Thanks for taking the time to read and participate.

Wednesday, July 1, 2009

Thank You Dallas! ASQ Section 1402

Thank you for inviting me to speak to you about improving the flow of knowledge work. As I mentioned, I gave this same talk a week earlier at the ASQ World Conference. I must admit that a 45 minute drive tops a 3 hr flight. If only it had been breakfast as I am a "morning person."

I appreciate the interest, comments, and questions very much. I'm happy to continue or expand the dialogue here. Or, feel free to email me, or phone me if that is more convenient.

Click on the title of the post above and then CLICK ON THE "DOWNLOAD PAPER" TAB to obtain the set of slides I used for the dinner presentation. If you weren't able to attend or have questions (they really aren't self-explanatory), I'm happy to help in any way I can.

There are other "flow-related" goodies on that page as well, such as a the paper that more fully discusses each of the 7 principles, example of waste in knowledge work
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Posted by Robert Damelio at 5:35 PM
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