Welcome back. Thanks for attending the session in Minneapolis and especially for taking the time to check out this blog!
One of the questions asked during the Q&A session concerned training. The gist of the question was, "What kind of training did you provide?" (during the NAVY work I discussed). The general answer I gave was just-in-time, and in 4 hour or less blocks. After reflection, I would like to add the following...
I used a "learn-do-discuss" approach.
I provided blocks of learning that corresponded to one or more of the 7 Principles. For example, the team needed to learn how to create a workflow model in order to address the first 2 principles: "Improve flow from the Outside-In" and "Make the end-to-end flow visible." So, one of the early learning blocks and assignments focused on learning how to create a swimlane diagram, plus the assignment for each person to create a swimlane map of the workflow as they understood it.
I also used a combination of both individual and small group practice activities and assignments. It takes practice to build skills, so I wanted to make sure people were comfortable individually with their new skills, before asking them to apply said skills as a small group. Where possible, I included short reading assignments that showed how other organizations facing similar situations approached the assignments, so we could all go to school on what worked and what didn't in those situations.
By looking at the individual work products created during the practice activities, I could also make a judgment regarding what else may need to be emphasized, and who to consider for leadership roles within the sub-groups.
As I mentioned in my "MacGyver" remark, I quickly created this stuff on the fly in response to what we discovered each day. I have all the materials, readings, assignments, etc. so it would be easier and faster to do something like this for someone else should the need arise.
If I can answer any other questions, please let me know.
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