Most of the work we do is knowledge work. What does that really mean? Are there characteristics to knowledge work that we should consciously address when we seek to do this type of work faster, more cheaply, or better? Though I've spent more than 25 yrs working to improve knowledge work, I still consider myself a student. In this blog, I hope we can learn from each other. I can get us started-where we go from there is up to all of you. Thanks for taking the time to read and participate.

Saturday, November 15, 2008

ASQ LED/SHINGO Prize Jointly Produced Lean Body of Knowledge

This post is primarily aimed at members of the American Society for Quality (ASQ) Lean Enterprise Division (LED), but I suspect and hope it will be of interest to the broader lean community. The upcoming issue of the ASQ LED Newsletter will contain the recently completed and jointly produced (with SHINGO Prize) Lean Body of Knowledge (bok). LED members can access and download a pdf version of the newsletter once it is issued (which should be within the next 30 days). I'll post the expected release date as soon I as know more...

Since the body of knowledge was jointly produced with the SHINGO Prize, that means members of the Society of Manufacturing Engineers (SME) and the Association for Manufacturing Excellence (AME) should be able to access the bok from their respective websites as well, though I am not sure when this version will be posted to the SME website.

As I mentioned in this post, I think this bok will benefit the overall lean community in part because it has an Enterprise-wide focus, and is intended to apply equally well to Service, Government, Healthcare, Financial, and Non-Profit Organizations in addition to its more well-known Manufacturing roots.

I welcome your comments, questions, and feedback on the Lean Body of Knowledge.

Sunday, November 9, 2008

How Many Examples of Applying the 7 Principles Did You Find in this Write-Up?

I came across this great description of Saishunkan Cosmetics that Kevin Meyer, author of the Evolving Excellence blog posted recently. (Click on the title of the post to learn more.)

I'm always on the lookout for descriptions, case studies, etc., of non-manufacturing work that may be used to illustrate how one or more of the 7 Principles for Improving the Flow of Knowledge-Intensive Work have been successfully applied.

Of course, I'm also on the lookout for examples that would lead me to identify more principles as well.

For anyone (up to the first 20 readers) that takes the time to read Kevin's post, and to post a comment here on my blog that lists and explains which if any of the "7 Principles" they find in that write-up, I'll send you a free copy of my bestseller, "The Basics of Process Mapping."

By the way, if you find some other (non-manufacturing work) example write-ups or descriptions anywhere on the web, do the same activity, and post the link(s), I'll send you the book as well.

Just be sure and send me your contact information. Or better yet, become a follower of my blog.