Using Lean Thinking to Improve Knowledge Work

Most of the work we do is knowledge work. What does that really mean? Are there characteristics to knowledge work that we should consciously address when we seek to do this type of work faster, more cheaply, or better? Though I've spent more than 25 yrs working to improve knowledge work, I still consider myself a student. In this blog, I hope we can learn from each other. I can get us started-where we go from there is up to all of you. Thanks for taking the time to read and participate.

Friday, September 19, 2008

Attention 17th Annual Service Quality Conference Attendees: Download the Paper Here!

Thanks to everyone that attended my Improving Knowledge Work: Lesson Learned presentation.

As promised, click the title of this post to download the "7 Principles for Improving Workflow" paper.

If you get a chance, I'd greatly appreciate any comments or feedback you may have on the presentation, the paper, or both. Leave a comment here, send me an email, or pick up the phone and give me a call.
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Posted by Robert Damelio at 9:23 AM
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